1. No Return Policy on Food Items
Due to hygiene reasons, safety regulations, and the perishable nature of our products, Kasturi Masale does not accept returns or exchanges on any food items once they have been dispatched or opened. Please ensure you review your cart carefully before confirming your purchase.
2. Damaged or Defective Products
We take the utmost care in packaging our traditional masalas. However, if you receive a product that is damaged, defective, or incorrect, we are here to help. You must notify us within 48 hours of delivery by contacting our support team at support@kasturimasale.in.
Please include the following in your email:
- Your order number.
- Clear photographs of the damaged product and the outer packaging.
- A brief description of the issue.
Upon verification, we will issue a replacement or initiate a full refund to your original method of payment at our discretion.
3. Order Cancellations
You may cancel your order for a full refund as long as the order has not yet been processed or dispatched from our facility. Once an order is handed over to our shipping partners, it cannot be cancelled. To request a cancellation, please call us immediately at +91 7737379292.
4. Refunds
If a refund is approved (due to damage, defect, or successful cancellation), it will be processed within 5-7 business days. The credit will automatically be applied to your credit card, bank account, or original method of payment. For Cash on Delivery (COD) orders, our team will request your bank details to process a NEFT/UPI refund.